Terms of service

In using this website, you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company; Bloomify By Diana Cons.  “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Returns & Refunds

Our Returns Policy applies to all purchases made on Bloomify By Diana Cons and are incorporated by reference in these Terms.

Returns Policy

1. If you are not entirely satisfied with the product purchased, you can return within the ‘cooling off’ period of 30 days for a refund.

2. You may decide whether to return an item to us for a refund but your return must be post-marked (in the mail) within 30 days of receiving your order. The value of the refund is limited to the total cost of the returned item(s).

3. If you wish to return a Product to us, either under the rights provided by the Regulations or if you believe the Product is damaged or is the subject of a fault, and you are relying upon your statutory rights and/or you believe that the Product is covered by our warranty, you should not make further use of the Product. Use of the product can in circumstances outside of the Regulations lead to a reduction in the amount of refund you may be entitled to.

4. To initiate a return within 30 days of the receipt of your goods, the following process must be followed:

1. To initiate a return within 30 days of the receipt of your goods, please head to: 

2. Return all original packaging,

3. Address your package after receiving details from us as to the returns address.

4. Contact us if your item is faulty/wrong.

5. Quality checking/assessment will take place once the item(s) are received.

6. Once received and checked you will receive an email (quoting your Returns reference number) which will confirm any further course of action if necessary.

7. We will refund any money received from you equivalent to the full cost of the item(s)

Refunds can only be issued using the same method originally used by you to pay for your purchase (i.e. Card, Paypal, Mobile Wallet).

Delivery

1. Deliveries are made to the delivery address given at time of order.  Customer accepts full responsibility for ensuring accuracy of information provided.

2. You accept and agree that we will not be held liable for deliveries that are delayed.

3. You accept and agree that we will not be held liable for deliveries that go missing. However we will make like for like replacements if a delivery goes missing due to the fault of a 3rd party (i.e. courier) after a sufficient time period has elapsed and after you agree to assist us in any subsequent investigations for compensation from said 3rd party.

5. We do not deliver to PO Box or hotel addresses.

6. As stated in Clause 10 within this Agreement, we will only refund outbound postage costs for the least expensive common/standard delivery method.  The cost of expedited and priorty services will not be refunded over and above that of the least expensive common/standard delivery method.

7. Premium Delivery is only eligible for deliveries to the UK. It costs £9.99 per year for unlimited Next Day Delivery for UK customers. You will pay a one-off sum of £9.99 for the year and this will not automatically renew. Once the year has ended, you will need to re-purchase Premium Delivery for £9.99 to receive another year of unlimited Next Day delivery. You must be signed in to your Oh Polly account to purchase Premium Delivery and for it to apply to future orders once purchased. You will not have access to this if you check out as a guest on the website. Premium Delivery will only appear on your account once your first order, with the £9.99 shipping fee, has been dispatched. The Premium Delivery Next Day cut-off time is 10pm GMT/BST Monday – Friday and 2.30pm GMT/BST Saturday – Sunday, so any orders placed after this time will be dispatched the following day. If you have purchased Premium Delivery, this option will appear at checkout for free. You will need to select this delivery method for it to apply. It will not automatically apply at checkout. During busy periods we won't be able to guarantee next day delivery. This very rarely happens but when it does, there will always be a free delivery option available.

8. For delivery to the EU, orders will be sent using an enhanced Delivered at Place service ("eDAP"). This will ensure customers do not need to complete any paperwork or pay additional duties or taxes to receive their orders.